pvc Casino Privacy Policy

Introduction and Scope

pvc Casino places the highest importance on the privacy of its users. This Privacy Policy ("Policy") explains what information is collected from you when you use pvc's website and services, how that information is processed, and in what circumstances it may be shared with others.

This Policy applies to all services on pvccasino.cam — website browsing, account registration, deposits and withdrawals, gaming activity, and customer support are all covered. By using our services, you agree to the terms of this Policy. Our Terms and Conditions complement this Policy and both should be read together.

Data Collection

pvc collects information through various methods. This information comes from two main sources — data you provide directly and data collected automatically.

2.1 Information You Provide

Information you provide during account registration and use of our services includes:

• Full name, date of birth, and national identity information (for identity verification)
• Mobile number and email address
• Residential address
• Financial information — bKash, Nagad, Rocket, or Upay numbers and bank account details (for transaction processing only)
• Information provided when contacting customer support
• Profile information filled in voluntarily

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Time spent on the website, pages visited, and navigation patterns
• Login date, time, and geographic location (for cybersecurity purposes)
• Gaming activity history and transaction records

2.3 Information Received from Third Parties

When needed for identity verification or fraud prevention, we may receive a limited amount of information from trusted third-party verification services. This process is fully secure and is done solely to protect your account.

Purpose of Data Use

pvc uses your information for the specific purposes described below. Data is not used for any unnecessary or unauthorised purpose.

3.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Managing bonus and rewards programmes
• Personalising the gaming experience

3.2 Security and Safety

• Preventing unauthorised access to accounts
• Detecting fraud and suspicious transactions
• Age verification — our services are for persons aged 21+ only
• Complying with Anti-Money Laundering (AML) procedures

3.3 Communication and Support

• Providing customer service — via live chat and email
• Sending important notifications related to transactions and accounts
• Informing you about new promotions and offers (based on your preferences)

3.4 Service Improvement

• Analysing and improving website and app performance
• Research to improve the user experience
• Resolving technical issues and quality control

Data Storage and Security

pvc applies industry-standard technical and administrative measures to keep your information secure. The key features of data storage and protection are outlined below.

4.1 Encryption and Technical Protection

• All data transfers are secured using SSL/TLS encryption
• Sensitive information (passwords, financial data) is stored in encrypted form
• Data is held on secure servers in protected data centres
• Regular security audits and penetration testing are conducted

4.2 Access Controls

Only staff members who need your personal information to carry out their work can access it. Every staff member is bound by a commitment to confidentiality and kept informed through regular training.

4.3 Data Retention Period

Data is retained for as long as your account is active and as long as necessary to provide services. After an account is closed, certain information may be kept for a defined period to meet legal obligations. Once no longer needed, data is securely deleted or anonymised.

Sharing Data with Third Parties

pvc does not sell or rent your personal information for commercial purposes. However, limited information may be shared in the following circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical services. These partners may not use the information for any other purpose.

5.2 Game Studios and Software Providers

Game studios such as Pragmatic Play, PG Soft, JILI, and Evolution may receive the minimum information required to deliver gaming services. They operate under their own privacy policies.

5.3 Legal Obligations

Information may be disclosed where required to comply with a valid order from a competent authority, a court order, or applicable law. Such disclosure is outside pvc's control.

5.4 Business Restructuring

In the event of a merger, acquisition, or change of business ownership, user information may be transferred to the new entity. You will be informed in a timely manner if such a change occurs.

Cookies and Tracking

The pvc website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.

6.1 Types of Cookies

• Essential Cookies: Maintain login status and ensure security — the site cannot function properly without these.
• Functionality Cookies: Remember your preferences (language, theme) and provide a personalised experience.
• Analytics Cookies: Used to understand site usage patterns — which pages are viewed most and where issues arise.
• Advertising Cookies: Used to show relevant content based on your interests.

6.2 Cookie Controls

Cookies can be disabled from your browser settings. However, this may limit some site functionality. Essential cookies cannot be turned off — they are required for the core operation of the service.

Your Rights

As a pvc user, you have certain important rights over your own information. You can contact our support team at any time to exercise these rights.

7.1 Right to Access

You can find out what information we hold about you. A copy of this information will be provided upon written request.

7.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you can request a correction. You can update some information directly through your account profile.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, if there are legal obligations or active transactions, it may not be possible to delete all information immediately.

7.4 Right to Opt Out of Marketing Communications

You can opt out of promotional messages at any time. However, important account-related notifications (transaction confirmations, security alerts) cannot be turned off. Options for managing your account are also described in our Responsible Gaming section.

7.5 Right to Lodge a Complaint

If you have any concerns about how your information is processed, please contact us directly first. We will try to resolve the matter as quickly as possible.

Protection of Minors

All pvc services are for persons aged 21 and above only. We do not knowingly collect any information from minors.

Age is verified at registration. If we become aware that information from a minor has been collected accidentally, it will be deleted immediately and the associated account will be closed. If you become aware that a minor is using our platform, please inform us directly.

Policy Changes

pvc reserves the right to update this Privacy Policy from time to time. The Policy may be revised due to changes in services, adoption of new technology, or changes in applicable regulations.

For significant changes, a notification will be sent to your registered email or mobile number and clearly announced on the website. Continued use of the service after a change is made will be considered your acceptance of the updated policy.

The "Last Updated" date at the top of this page always indicates the latest version. It is recommended to review this policy regularly. You can also visit our pvc about us page to learn more.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact the pvc support team. Our team is available seven days a week, twenty-four hours a day to respond in Bengali and English.

Any privacy-related complaints or data disclosure requests can be sent by email. We try to respond as soon as possible — usually within a business day.