pvc Terms and Conditions

These terms and conditions ("Terms") apply to the use of the pvc platform and all related services. By registering as a member or using any service, you are considered to have read, understood and agreed to all the terms below. If you do not agree with any term, please refrain from using the platform.

Section 1

Definitions and Interpretation

The following words and terms used in these Terms carry specific meanings:

In these Terms, singular words may also be used in a plural sense and vice versa. The use of "including" or "such as" is illustrative and does not imply that the list is exhaustive.

Section 2

Eligibility and Registration

2.1 Age Requirement

You must be at least 21 (twenty-one) years of age to register as a member and use any service on pvc. Providing false information about your age will result in immediate account closure and the associated balance may be forfeited. pvc strictly prohibits gaming by minors.

2.2 Single Account Policy

Each person may register only one account. Opening multiple accounts using the same person, the same device, the same IP address or the same payment method is strictly prohibited. If this rule is violated, all associated accounts will be closed and any earned bonuses will be cancelled.

2.3 Registration Information

All information provided at the time of registration must be complete, accurate and up to date. Any change to a member's name, date of birth, mobile number or payment details must be reported to the pvc support team without delay. Providing false information or withholding information will be considered a serious breach of these Terms.

2.4 Identity Verification (KYC)

pvc may request identity verification from a member at any time. This process may require submission of a copy of a national identity card, passport or other government-issued ID. Withdrawal access may be limited until the KYC process is completed.

Section 3

Account Management

3.1 Login Security

It is the member's own responsibility to keep their account username and password fully confidential. Sharing or providing account credentials to a third party is strictly prohibited. If unauthorized access to an account is suspected, the pvc support team must be notified immediately.

3.2 Account Liability

The member is responsible for all activity carried out from their account. If a member voluntarily shares their account credentials with someone else and a loss results, pvc will not bear liability for that loss.

3.3 Account Verification

After registration, pvc will activate the account through an OTP or email verification process. Certain features may be limited until verification is completed. A member can access their account at any time through the pvc Login page.

3.4 Account Closure

A member may request voluntary closure of their account at any time. Any remaining balance must be withdrawn before the account is closed. In the event of a breach of these Terms or fraud, pvc reserves the right to close the account without notice.

Section 4

Financial Transactions

4.1 Deposits

The following methods are currently supported for depositing funds into pvc: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank and other major banks). The minimum deposit amount is ৳500. If deposited funds are not reflected in the account, the support team must be contacted with proof of the transaction.

4.2 Withdrawals

Members can withdraw funds via bKash, Nagad, Rocket, Upay and bank transfer. The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour. The payment method used for withdrawal must match the method used for the deposit.

4.3 Transaction Verification

pvc may request account verification to be completed before a withdrawal. In the case of suspicious or unusual transactions, pvc reserves the right to temporarily hold a withdrawal for additional verification.

4.4 Currency

All transactions on pvc are conducted in Bangladeshi Taka (৳). A conversion rate may apply for transactions in foreign currency.

Section 5

Bonuses and Promotion Rules

5.1 Welcome Bonus

pvc offers new members a 100% bonus on their first deposit, up to a maximum of ৳8,000. A minimum deposit of ৳500 is required to receive this bonus. For example, depositing ৳1,000 adds ৳1,000 in bonus to give a total balance of ৳2,000, and a wagering of ৳1,000 × 15 = ৳15,000 must be completed before the bonus becomes eligible for withdrawal.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times the bonus amount. This requirement must be fully met before winnings earned from bonus funds can be withdrawn. Before the wagering requirement is met, bonus balance and real balance are calculated separately.

5.3 Other Promotional Offers

pvc offers various promotions including a weekly deposit gift, slot festival bonus, cricket mania reward, birthday special reward and refer-a-friend promotion. Each offer has its own wagering requirements, minimum deposit and claiming limits. These offers cannot be combined with one another unless explicitly stated.

5.4 Bonus Abuse

Bonus abuse, claiming bonuses through fraudulent or artificial means, or collecting bonuses through multiple accounts is strictly prohibited. If such activity is detected, the relevant bonus and all winnings earned from it will be cancelled.

5.5 VIP Program

The pvc VIP Program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback is provided at each tier based on the net loss for that week. For example, at the Gold tier, a weekly net loss of ৳20,000 may earn a cashback of ৳20,000 × 0.7% = ৳140.

Section 6

Gaming Rules

6.1 Fair Play

All games on pvc are operated through verified and reputable game providers, including PG Soft, Pragmatic Play, Evolution, JILI and Spribe. Game outcomes rely on Random Number Generator (RNG) technology and cannot be influenced by any member or third party.

6.2 Prohibited Activities

The following activities are strictly prohibited and subject to penalties:

• Operating games using software, bots or automated methods.
• Exploiting game vulnerabilities or errors.
• Colluding with other members to gain an unfair advantage.
• Attempting to predetermine game outcomes.
• Interfering with or hacking the platform's technical systems.

6.3 Technical Issues

If a technical error affects the outcome of a game, pvc reserves the right to review and void the related transaction. If a game is left incomplete due to a disconnection, the result will be determined according to server records.

Section 7

Responsible Gaming Policy

pvc considers responsible gaming part of its institutional responsibility. Each member is encouraged to play within their own limits in accordance with our Responsible Gaming Guidelines.

7.1 Self-Limit Feature

Members can request deposit limits, loss limits or session time limits to protect themselves. These features can be activated through the pvc support team.

7.2 Cooling-Off Period and Self-Exclusion

If a member feels that gaming is having a negative effect on their life, they can request account closure for a set period or permanently. Once self-exclusion is active, the account can no longer be accessed and this decision is not easily reversed.

7.3 Minor Protection

Members who have someone under the age of 21 in their household are asked to use parental controls on their device and keep their account credentials secure.

Section 8

Data Protection and Privacy

Detailed rules on the collection, storage and use of members' personal data are set out in our Privacy Policy. By using the service, you also acknowledge the Privacy Policy.

8.1 Use of Data

Information provided at registration will be used only for account management, identity verification, transaction processing and customer service purposes. Your information is not sold to third parties.

8.2 SSL Encryption

All communications on pvc are secured by SSL (Secure Socket Layer) encryption technology. Financial and personal information is stored and transmitted in encrypted form.

8.3 Cookie Policy

The pvc platform uses cookies to improve the user experience. You can manage cookies through your browser settings, though this may limit certain platform functionality.

Section 9

Account Closure and Suspension

9.1 pvc's Rights

pvc may temporarily suspend or permanently close a member's account without prior notice in any of the following circumstances:

• Breach of any clause of these Terms.
• Providing false information or failing identity verification.
• Suspicion of fraud, money laundering or illegal activity.
• Abusive behaviour toward other members or staff.
• An order from a court or authority.

9.2 Balance After Account Closure

If an account is closed due to a breach of these Terms, the associated bonus balance and any winnings earned from it may be forfeited. However, the actual real-money balance (excluding bonuses) is generally returned under normal circumstances, unless it is connected to fraud or illegal activity.

9.3 Member's Rights

If a member wishes to know the reason for account closure, they may contact the support team. pvc is obliged to provide reasonable grounds, though it may not disclose full details in the interest of an ongoing investigation.

Section 10

Limitation of Liability

10.1 Service Availability

pvc strives to maintain the highest standards of service. However, service may be temporarily disrupted due to maintenance, technical issues, or external factors. In such cases, pvc works with every effort to restore normal service as quickly as possible.

10.2 Financial Liability

pvc accepts liability for financial losses caused by technical failures or system errors. However, pvc is not responsible for losses caused by internet disconnection, issues with the user's device, or third-party network failures.

10.3 Legality and Restrictions

Members are solely responsible for ensuring that their use of online gaming services from their location complies with their local laws. Any legal issues arising from access in areas where such services are not legally permitted are entirely the member's responsibility.

Section 11

Dispute Resolution

11.1 Filing a Complaint

If you have a complaint or objection about any matter, please contact the pvc support team first. The support team is available 24/7 via live chat and email in both Bengali and English. Most issues can be resolved quickly through direct support. You can also visit the Frequently Asked Questions (FAQ) page for answers to common questions.

11.2 Formal Disputes

If the matter cannot be resolved through support, the member may file a formal complaint. In that case, pvc will endeavour to provide a written response within the specified timeframe. Both parties will make every effort to resolve the dispute through mutual agreement.

11.3 Applicable Law

Relevant international digital services regulations will apply to these terms and conditions and related dispute resolution. In disputes regarding game outcomes, server logs will be considered final evidence.

Section 12

General Provisions

12.1 Changes to Terms and Conditions

pvc reserves the right to amend these terms and conditions at any time. A notice will be published on the platform for significant changes. Continued use of the service after the amended terms are published will be deemed acceptance of those terms.

12.2 Language

The Bengali version of these terms and conditions is authoritative. This document may also be available in English, however in the event of a dispute, the Bengali version will take precedence.

12.3 Partial Invalidity

If any clause of these terms and conditions is found to be legally invalid, the remaining clauses will remain fully effective. The provision that most closely reflects the meaning of the invalid clause in a legally valid way will apply in its place.

12.4 Entire Agreement

These terms and conditions, the privacy policy, and pvc's published promotional terms together form the entire agreement between the member and pvc. Any prior oral or written understandings are superseded by this document.

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If you have any questions about these terms and conditions, please contact our support team. For more information about us, you can visit the About pvc page.